Hzymes Biotech commitment of "24 hours" Availability
On March 28, 2022, when the epidemic situation in Shanghai was urgent, Hzymes Biotech promised to the whole industry that the core raw materials related to the epidemic would guarantee a 24-hour response. In the past five months, despite the epidemic control in Shanghai, we have fulfilled our commitment to the delivery of products to every customer. We became the first batch of enterprises to resume work and production in Shanghai. During the epidemic, we also cooperated with multiple bases in Wuhan, Yichang, Qingdao and Suzhou to ensure the timely and high-quality delivery of core enzyme raw materials and scientific research services.
On August 10th, the customer procurement manager immediately got on touch with Hzymes sales staff and explained the current shortage of core raw materials for detection reagents. He hoped that Hzymes could respond as quickly as possible to solve possible interruption of reagent supply caused by the shortage of raw materials.
The sales staff of Hzymes Biotech passed the demand back to the company at the first time, which sounded the emergency epidemic demand alarm. Hzymes Biotech starts to take action from R&D, production, quality and logistics systems, and plans the shortest product delivery process and transportation plan. With the full support of the entire system, it takes shortest possible time to finish the final production procedures, quality sampling inspections, and other pre-delivery preparations.
At this moment, a new situation has emerged. No matter which logistics method we use, it will take more than 48 hours for this batch of urgently needed raw materials to reach the customer, and the customer’s urgent need is to save one more hour will be a greater support to Control the epidemic.
The promise of 24-hour response of Hzymes Biotech must fulfilled! The values of “responsibility and win-win cooperation” guide every Hzymes person. At such a critical moment, Hzymes sales staff stood up. On the morning of August 13, the plane arrived at the production base. At noon, sales staff obtained the raw materials prepared by the production and logistics department, directly delivering this batch of important “epidemic prevention materials” to customer workshops. And our customers also specially arranged logistics receiving personnel in the middle of the night, waiting for the arrival of this batch of materials, and sent them to their quality inspection department as soon as possible, and quickly entered the preparation work before putting into production. At this time, it was already 2:00 in the morning. At this time, just 23 hours had passed since the customer’s demand confirmation time!
We are in a period of peace and turbulence, every urgent need is a trust from our customers; every work in days and nights is a test of Hzymes’ commitment, which is why Hzymes people never slack off. In the face of the uncertain world and the changes that we have to face, we are always ready to put the vision of
“becoming a world-class special enzyme raw material product and service provider” into action, and putting “Each molecule promises accuracy” into action. The promise is engraved in every product!